This Acceptable Use Policy (AUP) applies to all Hello2hosting a product of Unbox Data Centers Pct. Ltd. cloud customers, VPS customer , co-location customers, dedicated server customers, Internet Unlimited hosting resellers, other web hosting customers and by extension, customers of dedicated servers or Web hosting customers in the third party, as well as all others transiting or using hello2hosting network or resources.
Hello2hosting reserves the right to modify this AUP at any time, effective upon public posting of the modified AUP.
Please read this entire page, as well as your contract and Terms and Conditions as applicable.
IMPORTANT NOTE – Hello2hosting has the right to discontinue service, or deny access to anyone who violates our Policies or the terms and conditions shown on this page WITHOUT WARNING OR PRIOR NOTICE. Hello2hosting customers must have agreed to this and other Terms and Conditions by signing up for or by using our service. If for any reason you do not agree with the Terms and Conditions or policies shown on this page, DISCONTINUE USE OF YOUR ACCOUNT OR SERVICE IMMEDIATELY and please contact Hello2hosting during regular business hours.
Here is specific information on Hello2hosting’s policy with respect to mass email mailings, multiple Usenet News postings and other mass unsolicited communications – these are all commonly known as SPAM.
The Internet user community does not welcome unsolicited email from any source. This “junk email” is commonly referred to as “SPAM”. You can learn more about SPAM here .In addition to SPAM, multiple postings of the same information to many Usenet Newsgroups and advertising in most of the Usenet Newsgroups is also unwelcome. Here is good link for Usenet SPAM information.
- Spam – no customer shall send unsolicited commercial email, unsolicited mass mailings, spam or flood usenet newsgroups, or anything of that sort.
- No spam may originate from Hello2hosting IP space.
- No spam may advertise sites or services located on Hello2hosting IP space (even if the spam originates elsewhere), or IP space which receives IP transit over the Hello2hosting IP network.
- No Hello2hosting customer shall use third party mail servers to relay spam. This is considered a DOS attack on the third party and will be treated as such.
- No customer shall participate in pyramid schemes or email chain letters.
- Maintain proper security on your server to prevent others from using your servers as relays.
- All customers must maintain firstname.lastname@example.org / email@example.com
If you are receiving SPAM, you may be able to set up filters on your email or news reader that will help to minimize the unwanted SPAM. Our engineering and network operations center has attempted to minimize the quantity of SPAM being received by our email and news systems. Unfortunately, there is no way to totally eliminate SPAM technically, and the laws for junk email are only forming as of today. The best way to deal with SPAM is to simply delete the email or offending message and move on. Never retaliate against a SPAMMER destructively- this will only make the situation worse and your retaliation may be very illegal as it can cause damage to Hello2Hosting networks and other networks or systems.
Hello2hosting does not allow our network resources to be used by anyone to email or mass-email using Unbox Data Center’s mail servers any user or groups of users especially those that have not indicated a willingness to receive such mailings.
Hello2hosting does not allow our systems to be used for RELAY from non-Hello2Hosting customers or networks.
Hello2hosting does not knowingly allow our systems to be used for any activity that is illegal.
Hello2hosting does not allow customers or other networks’ connections to consume excessive resources from our systems.
Hello2hosting does not allow our customers to use other providers’ mail servers to relay any type of email without the express consent of that provider.
ALL accounts and customer web pages cannot be used for mass emailing of any type using our mail servers. Mass emailing is defined as the sending of any number of messages to random email addresses, or the running of any mailing list, whether or not the list of recipients are willing to receive such mailings. If you wish to run a responsible mailing list of any type, please call us for information on that optional service.
If we find a violation of the above utilizing our mail servers, Hello2hosting has the right to immediately suspend that customer’s account without prior notice or warning.
Censorship: Hello2hosting has a policy of no-censorship, either from or to our systems, UNLESS, the information transmitted is illegal or is clearly used for fraud. The “warez” and “crack” Usenet news groups are an example of this. (Hello2Hosting does not carry the warez or crack groups).
User Transmitted Content: You are solely responsible for the information you publish over the Internet, either via email, Netnews, your personal web pages, or other service. You must not infringe on any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy. You must not violate any law, statute, ordinance, or regulation. You must not be defamatory, trade libelous, unlawfully threatening or unlawfully harassing. The information you transmit should not be obscene or illegal based upon any Federal, State or Local laws. The information you transmit must not intentionally contain viruses, Trojan horses, worms, time bombs, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information.
License Usage: Procuring any licensed software used for any of the services availed at hello2hosting is sole responsibility of the customer and not the service provider (Hello2hosting).
Account Usage: Your account is for your exclusive and individual use only; multiple concurrent logins of the same account are not allowed. Beyond the fact that allowing others to use your account is prohibited, consider that you become responsible for the charges incurred by someone else that you have allowed to use your account. For this reason you must protect your account and password as you would any other personal resource such as your telephone or credit card number.
Resource Usage: No communications system has unlimited resources, and we expect you to act responsibly when consuming resources on our system. The Resource Usage policy applies to any and all resources used by our Customers, including the size of your email box. Excessive concurrent processes or processes which continue after you have logged off are prohibited. If you consume excessive resources on our system we may suspend your access at any time without prior notice.
Email Storage: It is the responsibility of the Customer to permanently store, save or retain any email messages that are desirable to save and keep. The size of your incoming email temporary storage is very liberal but not unlimited in size. Most Customers will never exceed the limits under normal use. However, excessively large temporary email boxes create a Resource Usage problem and violate our AUP. To avoid this, Customers may not use Hello2hosting (Unbox Data Center’s) email servers for permanent or long-term storage. Customer Support at Hello2Hosting will assist you in configuring your email client NOT to store messages on servers; instead to store those message locally on your computer. If you begin to have an email box that is too large, you will have problems in downloading that mail.
Hello2hosting actively and automatically monitors all of our systems for attempts at breaching our security or the security of our customers, or attempts to access systems or resources that are not available for customers to use or access. This is commonly known as “hacking”. Any attempt to access or modify unauthorized computer system information or to interfere with normal system operations, whether on the our equipment or of any computer system or network that is accessed by our services, will result in immediate and permanent cancellation of your account and may also lead to other legal proceedings against you.
ANY INDIVIDUAL FOUND ENGAGED IN UNAUTHORIZED ACCESS OR ATTEMPTING UNAUTHORIZED ACCESS TO Hello2Hosting OR IT’S CUSTOMER EQUIPMENT WILL HAVE THEIR ACCOUNT IMMEDIATELY TERMINATED AND THE INCIDENT REPORTED TO THE RESPECTIVE AUTHORITIES.
UNAUTHORIZED ACCESS OR ATTEMPTS AT UNAUTHORIZED ACCESS ORIGINATING FROM WEBWERKS CORPORATE CLIENT NETWORKS WILL BE REPORTED TO THE CORPORATE CLIENT. CORPORATE CLIENTS MUST ACT IN GOOD FAITH TO IMMEDIATELY TERMINATE SUCH ACCESS OR ATTEMPTS AT ACCESS, OR FACE TERMINATION OF THE CORPORATE ACCOUNT AND REPORTING OF THE INCIDENT(S) TO THE RESPECTIVE AUTHORITIES.
Examples of security actions that will trigger security alarms to our 24 hour / 7 day staffed network operations center are, but are not limited to:
Standard DNS Includes:
- Vulnerability probing of any kind on any machines or devices.
- Ping scans and Ping Floods and ICMP abuses
- SNMP attempts
- Mail host relay use or hi-jacking
- Telnet, FTP, Rcommands, etc. to internal systems
- Attempts to access privileged or private TCP or UDP ports
- HTTP access without the use of a Web browser
- Multiple and frequent Finger attempts
- Excessive resource utilization
- Source route spoofing
- Smurf attacks
- IP number spoofing or masquerading
- Forging TCP packets or email header information
- Syn Floods
- OOB attacks
- Password cracking or guessing schemes
- Excessive email postings (SPAM)
Hello2Hosting takes security very seriously; this way you and all of our customers can enjoy a safe and productive Internet environment.
NONE OF THE ABOVE-MENTIONED SECURITY PROBLEMS ARE EVER ACCIDENTAL, AND NORMAL USE OF INTERNET SOFTWARE SUCH AS BROWSERS AND EMAIL PROGRAMS WILL NEVER CAUSE A PROBLEM. ALL OF THE ABOVE ACTIONS ARE DELIBERATE AND INTENTIONAL AND IN MANY CASES REQUIRE SOPHISTICATED PROGRAMS AND KNOWLEDGE.
Hello2hsoting network of information services may only be used for lawful purposes. Transmission of any material in violation of any federal, state or local regulation is prohibited. This includes copyrighted material, material judged to be threatening or obscene, or material protected by trade secret.
Customer Connected Networks
Customers who are connected to Hello2hosting through digital connections directly attached to their network (dedicated / collocated customers) are asked to make appropriate policy for the users of your network. In all cases, Hello2hosting reserves the right to disconnect any customer that is using excessive resources of the network.